Information we collect
Contact information. We may be collecting your name, email, mobile number, phone number, street, city, state, pincode, country and ip address. Also at times information related to your interest to understand your profile better.
Booking, Payment and billing related information. We might collect your billing name, billing address, passport & PAN details, other related info when you buy/ book our services. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card. Credit card information if any will be obtained and processed by our online payment partners only, if this option is given to you for payments. We do not operate and have any control on these online payment partner, dispute if any needs to be settled directly with them.
Information you post. We collect information you post in a public space on our website or on a third-party social media handles belonging to Unusual Escape.
Demographic information. We may collect demographic information about you, your interests, places you intend to travel, type of holidays that interest you or any other information provided by your during the use of our website. We might collect this as a part of a survey also.
Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways.
We collect information directly from you. We collect information directly from you by asking you these through our site, through calls or mails. We also collect information if you post a comment on our websites or social media handles or ask us any questions.
We may collect information from you passively. We may use tracking tools like Google Analytics, browser cookies or others for collecting information about your usage of our website.
We get information about you from third parties. For example, the third-party social media site or such other sources will give us certain information about you.
Use of your personal information
We use information to contact you: We might use the information you provide to contact you for understanding your interest in certain product or services and also for other promotional purposes.
We use information to respond to your requests or questions. We might use your information to confirm your bookings, etc.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include sharing product details that suit your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and offered products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.
We use information to send you transactional communications. We might send you newsletter through emails or posts through what’s app or SMS you about our latest offerings.
Sharing of information with third-parties
We will share information with third parties who perform services on our behalf. We share information with our vendors/ DMC/ Wholesalers/ various Service Providers, etc who help us book services, manage our online process or payment processors or transactional processes. Some vendors are located outside of India.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or such scrutiny. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may have to share your information for reasons not described in this policy.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email firstname.lastname@example.org. It may take some days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS if you confirm anything.
Third party sites
Updates to this policy